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FAQ

Payment

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard and American Express. We do not accept Visa Prepaid Card, personal checks, money orders, PayPal or Discover. 


How will I be charged and in what currency?

Purchases made through the online store will be instantly charged to your provided credit card in Canadian dollars.


What is the return or exchange policy?

The Aurora Gift Shop is offered for a limited time and we are unable to accept any refunds, price adjustments or exchanges. If you receive a defective item, please email info@auroragiftshop.com so our team can assist you.



Products

Does the Aurora Gift Shop sell cannabis?

The Aurora Gift Shop does not sell cannabis. You can learn more about Aurora medical cannabis at www.auroramj.com and information on our Aurora recreational cannabis products is available on www.auroracann.com. 


Wholesale Inquiries

E-mail us at info@auroragiftshop.com



Shipping

Why hasn’t my package shipped yet?

Our standard processing time for orders is 2 days. Once your item has been shipped, you will receive an email notification with your Canada Post tracking number.

If you placed your order on a weekend or holiday, it will be processed the following business day and shipped as soon as possible.


What do I do if there is a shipping problem?

If you have any concerns with your package delivery, please email info@auroragiftshop.com.


Does my package require a signature?

Packages shipped by the Aurora Gift Shop require signature on delivery.  


Where does the Aurora Gift Shop ship to?

The Aurora Gift Shop ships Canada-wide using Canada Post, except for Quebec. Due to Quebec provincial regulations currently, we are unable to ship products from the Aurora Gift Shop to Quebec.


How do I track my parcel?

Once your item has been shipped, you will receive an email notification with your Canada Post tracking number. From there you’ll be able to follow along on your package’s journey.


What is the cost of shipping?

Canada-wide shipping is free for all orders over $100 before taxes. Orders $99.99 or less before taxes will have a shipping charge dependent on your purchase and location. 


What shipping providers do you use?

The Aurora Gift Shop uses Canada Post as our shipping provider.



Careers

How do I apply for a job with Aurora?

Visit our careers page at www.auroramj.com  and apply using the online form.

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